Quality Control Principles and Processes
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While quality assurance is about giving your customers the guarantee that your product is what you claim it is (made to specifications), safe to consume and up to standard, quality control on the other hand is about the methods and processes that ensure that a product is produced following appropriate procedures, in order for the producer to be able to give a quality assurance.
1. Customer needs and expectations
Customers usually expect the food they purchase to be safe for consumption, fresh, and prepared in a hygienic environment. The food business is expected to have efficient processes and procedures in place that ensure the food they sell is properly stored, transported, and handled according to safety regulations and guidelines.
Customers also expect the taste and quality of their food to remain consistent with every purchase.